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CXO’s Customer Experience Forum - Conversational AI - Transforming Contact Centres From Cost To Revenue Enabler

13th December 2021

Geography Of Focus: UAE, KSA & GCC

Event Overview

Since the onset of the pandemic organizations around the world are harnessing emerging technologies to enhance Customer experiences. Adoption of Digital transformation, Automation & conversational AI offer organizations an opportunity to engage modern buyers and deliver on their expectations of a seamless customer experience and enhance employee efficiencies.

Conversational Artificial Intelligence can be considered, to be a game changer for Customer Experience, as it will help in transforming personalized data driven digital experiences to positive revenue generators such as tele sales , collections, and compliance drivers. While one of the most tangible impacts of conversational AI has been on customer support, the contact centre handling all digital conversations becomes the best point of contact to enable upsell, cross sell that drives business metrics.

The most important question is, How and when do you start implementing game changing technologies that convert routine interactions into revenue? Considering these questions, the CXO’s are enabled by data led AI and ML combined with RPA drive repositioning the future of contact centres.

We will be joined by Anil Kumar Senior Director, Uniphore Software Systems, and industry leaders as they share their valuable insights on

Steering Customer Experience by enhancing agent productivity (in call, after call, over time)

Delivering Exceptional Customer experience with AI-Driven Intelligent Virtual Assistants

Interpreting & achieving Business Objectives (ROI and bottom-line, contact center metrics, newly defined KPIs)

Understanding how to achieve the right balance/optimal level between digital and human interactions

Our Speakers

Ralph Edwards

Mr. Anil Kumar

Senior Director, Uniphore Software Systems

Ralph Edwards

Mr. Ahmad Samir

Customer Experience Planning & Design Director, WE, Telecom Egypt

Ralph Edwards

Mr. Kowshik Bhattacharjee

Head of Service Excellence, Medcare Hospitals and Medical Centres

Ralph Edwards

Mr. Siddharth Biswakarma

Head of Customer Experience, Aster Pharmacy (Aster DM Healthcare)

Ralph Edwards

Dr. Jassim Haji

President, Artificial Intelligence Society Bahrain

Virtual Boardroom Agenda

12:00 – 12:05 PM
Welcome note by Cogent
12:05 – 12:25 PM
12:25 – 12:40 PM
Live Demonstration
12:40 – 01:25 PM
Interactive Panel Discussion and Q&A
01:25 – 01:30 PM
Closing remarks

About Uniphore

What we do
Uniphore is the global leader in Conversational Automation. The Company’s vision is to disrupt an outdated customer service model by bridging the gap between human and machine using voice, AI and automation to ensure that every voice, on every call, is truly heard. Uniphore gives you THE POWER TO improve customer experience and realize operational efficiencies. Learn more on https://www.uniphore.com

Profile of Attendees



Heads of Payments

Payments Architects

Heads of Transaction banking

Head of Corporate Banking

Head of Cash Management

Head of IT